Role: Parts Manager
Time at McDonald Automotive: 11 years
Day to Day: There are two elements really – sourcing parts for us here for the Workshop and the Sales team, and then organising the parts ordered directly through us, either online or over the phone. I source, order, arrange delivery, pack and – not as straightforward as it sounds – sort the postage! I keep the stock systems and pricing updates, liaise with trade suppliers, and keep all our internet sales updated. In addition I work closely with Rich and the Workshop team and pre-pick the parts they need for the jobs booked in on a daily basis.
Best part of the job: The people. Absolutely. I enjoy being the “lynch pin” supplying to the teams here, and strive to keep up the best levels of customer service, whatever the value of order that comes through us. It’s gratifying to see it working as much of our business turns into repeat business.
What do you do when you’re not here? Hill walking, camping and generally being outdoors. I did 10 years in the TA and it’s always in the back of my mind to (maybe) give it another go!
First car: A 1L Austin Metro, with particularly horrible brown interior. Those were the days.